Terms of use

These terms are the contract between your business and Posoda. They set out what we provide, what you pay, what each of us is responsible for, and what happens if either of us wants to stop.

Last updated 2 August 2026.

By creating an account, pairing a till, or otherwise using Posoda, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it. If you do not agree, do not use the service.

How we handle personal information is covered separately in our privacy policy, which forms part of these terms.

Words we use

• "We", "us", "Posoda" — Posoda Limited, the entity you contract with. Its details are in the "Who you are contracting with" section at the end.
• "You" — the business that subscribes, and anyone using the service under that subscription.
• "Venue" — each site you operate under your account.
• "Guest" — your customer: someone who books, orders, buys, or joins your loyalty program.
• "Your data" — everything you or your guests put into the service: menus, orders, transactions, staff records, guest records, and settings.

What Posoda is

Posoda is point-of-sale and management software for hospitality businesses. Depending on your plan it can include taking orders and payments at the till, a kitchen display, floor plans and reservations, online and QR ordering, a loyalty program, inventory and recipe costing, rosters and timesheets, and reporting.

We provide software. We do not operate your business, employ your staff, prepare your food, or act as your accountant, bookkeeper, or tax adviser. Reports the software produces are a tool to help you meet your obligations — they are not professional advice and you remain responsible for the accuracy of what you file.

Your account, your people

The person who creates the subscription is the account owner and is responsible for paying for it. The account owner decides who else gets access and what each person can do, using the roles and permissions in the dashboard.

You are responsible for everything done under your account, including by the people you invite. Keep contact details current, keep credentials and till PINs secure, and remove access promptly when someone leaves. Tell us as soon as you suspect an account or a device has been compromised.

Disputes between you and the people you invite — including who controls the account — are yours to resolve. We will act on the instructions of the account owner on record.

Devices

Tills are paired to a venue with a single-use pairing code. Your plan sets how many devices may be paired at once; connecting more than your plan allows may incur the additional per-device charge shown for your plan. You are responsible for the tablets, printers, cash drawers, and payment terminals you use, and for keeping their operating systems supported and up to date.

You can revoke a device from the dashboard at any time, and you should do so immediately if one is lost or stolen. A paired till holds a local copy of your venue's data so it can keep trading offline.

Plans, trials, and fees

Your plan determines which modules are switched on and the limits that apply, including the number of paired devices and staff users. Features outside your plan will not be available, and we enforce those limits on the server.

A venue that has not subscribed before starts with a 14-day free trial. If you do not cancel before the trial ends, the subscription continues and billing begins.

Subscriptions are billed in advance through Stripe on a recurring basis and renew automatically until cancelled. Fees are exclusive of GST, VAT, sales tax, and similar taxes, which we will add where we are required to. If a payment fails we may retry it and, after notice, suspend the account.

You can cancel at any time from the dashboard. Cancellation takes effect at the end of the period you have already paid for; we do not give partial refunds for the remainder of a period unless the law requires it. If we change our prices we will give you at least 30 days' notice before the change applies to your next renewal.

Taking payments from your customers

You are the seller. Every sale is a contract between you and your guest. You set your prices, taxes, surcharges, and refund policy, and you are responsible for the goods and services you sell, for consumer-law obligations, and for handling complaints, disputes, and chargebacks.

Card payments at the till run on an EFTPOS terminal supplied under your own agreement with your payment provider. Posoda sends the amount to the terminal and records the result; we are not a party to that agreement and we never handle card details.

Online orders and booking deposits are processed through our Stripe account, which means we collect those funds and remit them to you on the schedule and at the rates set out in your plan or order form. We collect as your agent — the money is yours, we do not hold it as a deposit-taker, and we are not a bank or a licensed payment institution. Where a guest is refunded or a payment is charged back, the amount and any associated fee is yours and we may offset it against amounts we hold or invoice you for it. You must not use the service for anything Stripe's own restricted-business rules prohibit.

Card authorisations for online orders are held and only captured when you accept the order. If you do not accept, the hold is released. It is your responsibility to accept or decline within a reasonable time.

Your data, and your guests' data

Your data belongs to you. We claim no ownership of it. You grant us only the licence we need to host, process, transmit, back up, and display it in order to run the service for you, and to produce aggregated, anonymised statistics that do not identify you or any individual.

For personal information about your guests and staff, you are the controller and we are your processor: we handle it on your instructions and as described in our privacy policy. That makes some things your responsibility, and they matter —

• having your own privacy notice and a lawful basis for what you collect;
• only sending marketing to guests who opted in. The software records loyalty terms acceptance and marketing consent as two separate choices — do not treat enrolment as consent to market;
• honouring access, correction, and deletion requests from your guests and staff, and telling us if you need our help to action one;
• making sure the people you give dashboard access to should actually see the guest, staff, and payroll data that access exposes.

You can export your data from the dashboard while your subscription is active. After it ends we keep your data for 30 days so you can retrieve it or reactivate, then delete or anonymise it in line with the retention periods in our privacy policy. Export before you cancel.

Offline operation and accuracy

Posoda is built to keep trading when the internet is not available: tills work from a local copy of your data and sync when the connection returns. This is deliberate, and it has consequences you should understand. While a till is offline, other devices will not see its orders, and figures on the dashboard will not include them until it syncs. If two devices change the same thing while apart, the software reconciles them on a defined rule, which may not be the outcome you would have chosen.

You remain responsible for checking your own totals, taxes, tips, cash counts, and payroll figures before relying on them. Reconcile at close of day rather than assuming the reports are complete.

Acceptable use

You agree not to:

• use the service unlawfully, or to sell anything you are not licensed or permitted to sell;
• upload malware, or try to gain unauthorised access to the service, other customers' data, or the systems behind it;
• probe, scan, load-test, or otherwise interfere with the service without our written permission;
• copy, resell, sublicense, or white-label the service, or make it available to anyone outside your business;
• reverse engineer or decompile any part of the service, except where the law expressly permits it;
• use it to send unsolicited marketing, or to store payment card numbers in free-text fields such as order notes;
• misrepresent Posoda as the seller, or use our name or branding except to say truthfully that you use the product.

Demo mode

The app offers a demo you can open without an account. It is a sample venue and a local sandbox: nothing you do in it reaches a real venue, no real payment is taken, and the data is discarded when the session ends. Do not enter real guest or staff information into it.

Availability, support, and changes

We work to keep the service available and to fix problems promptly, but we do not promise it will be uninterrupted or error-free, and we do not commit to a specific uptime figure unless we have agreed one with you in writing. We may take the service down for maintenance, and will try to give notice for anything planned and significant.

Support is by email at support@posoda.com and through the app.

We improve the product continuously, so features will change. We will not remove a feature that is material to your plan without giving you reasonable notice. New features may carry additional terms, which we will show you before you use them.

Intellectual property

We own the service — the software, its design, and our trademarks — and nothing here transfers that to you. You get a non-exclusive, non-transferable right to use it for your business for as long as your subscription is current and these terms are being followed.

If you send us feedback or suggestions, we may use them to improve the product without owing you anything for it.

Third-party services

Posoda relies on third parties — payment processors, hosting, email and SMS delivery, wallet passes, mapping — and can connect to hardware and services you arrange yourself. Those providers are listed in our privacy policy. We are not responsible for their acts or omissions, and where you contract with one directly, that agreement is between you and them.

Suspension and termination

You can stop using Posoda and cancel at any time. We may suspend or terminate your access if you do not pay, if you materially breach these terms, if we are required to by law, or if your use puts the service or other customers at risk. Except where the breach is serious or urgent, we will tell you first and give you a fair chance to fix it. If we terminate without cause, we will refund the unused part of any prepaid fee.

On termination your right to use the service ends and the export window described above begins.

Warranties and liability

We provide the service with reasonable care and skill. Beyond that, and to the extent the law allows, the service is provided "as is" and we exclude implied warranties. Nothing in these terms limits rights you have under consumer law that cannot be excluded — and if you acquire the service for business purposes, consumer guarantees legislation may not apply to you.

Neither of us is liable to the other for indirect or consequential loss, or for lost profits, revenue, goodwill, or data, however it arises. Our total liability to you in connection with the service is limited to the fees you paid us in the 12 months before the event giving rise to the claim. These limits do not apply to your obligation to pay fees, to either party's fraud or wilful misconduct, or to anything else that cannot be limited by law.

You will indemnify us against claims arising from your goods and services, your breach of these terms, or your handling of guest or staff personal information.

Changes to these terms

We may update these terms. If a change materially affects your rights we will give you at least 30 days' notice by email or in the dashboard before it takes effect. If you do not accept the change, you may cancel before it applies; continuing to use the service after that means you accept it.

Who you are contracting with

Your contract is with Posoda Limited. These terms are governed by the laws of New Zealand, and the courts of New Zealand have non-exclusive jurisdiction over any dispute — which does not stop you bringing a claim where the law of your own country gives you that right.

If a term is found unenforceable, the rest continues to apply. A delay in enforcing a term is not a waiver of it. You may not transfer these terms without our consent; we may transfer them to an affiliate or in connection with a sale of our business. Together with the privacy policy and any order form, these terms are the whole agreement between us.

Contact

Questions about these terms go to support@posoda.com.