Posoda's terms of use are our contract with you. They include our commitment as a service provider and your obligations as a customer.
This notice applies to all websites owned and operated by Posoda and all services provided by us, including our online and mobile accounting and financial services products, as well as any other apps or services we may offer, such as events or training. For the purpose of this notice, we will collectively refer to them as our 'services'.
When we mention 'personal data,' we are referring to identifiable information about you, such as your name, email, address, telephone number, bank account details, payment information, support queries, community comments, and similar data. If you cannot be identified (for example, when personal data has been aggregated and anonymized), this notice does not apply. Please refer to our terms of use for more information on how we handle your other data.
From time to time, we may need to update this notice. If a change is significant, we will ensure to inform you, usually by sending an email.
When we use the terms 'we' (or 'our' or 'us'), we are referring to Posoda Limited and all its wholly owned subsidiaries. Our headquarters are located in New Zealand, but we operate globally and have offices in various parts of the world. You can find the address details for all Posoda offices on the Contact Us page.
We offer a user-friendly global online platform designed for small businesses and their advisors. The heart of our platform is our elegant cloud Point of Sale software. For more information about our services and what we offer, please visit the About Posoda page.
Our data protection strategy revolves around four fundamental principles that guide all our actions concerning personal data.
Transparency:We adopt a human-centric approach in handling personal data, ensuring openness, honesty, and transparency in our processes.
Enablement:We adopt a human-centric approach in handling personal data, ensuring openness, honesty, and transparency in our processes.
Security:We prioritize industry-leading practices to safeguard the personal data entrusted to us, ensuring its utmost protection.
Stewardship:We acknowledge the responsibility that comes with processing personal data and commit to handling it with utmost care and accountability.
When you visit our websites or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:
Information you provide to us directly:When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you sign up for a free trial, respond to a job application or an email offer, participate in community forums, join us on social media, take part in training and events, contact us with questions or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services.
Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why, and how you can control them, take a look at our cookie notice.
Information we collect automatically:We collect some information about you automatically when you visit our websites or use our services, like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our websites and services so that we can continue to provide the best experience possible (for example, by personalising the content you see).
Information we get from third parties:The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, in order to better inform, personalise and improve our services, and to validate the personal data you provide.
Where we collect personal data, we will process it under the following circumstances:
First and foremost, we utilize your personal data to operate our websites and fulfill any services you have requested, as well as to manage our relationship with you. Additionally, we may use your personal data for the following purposes:
To communicate with you. This may include:
Communication:This includes providing you with requested information (e.g., training or educational materials), necessary operational communications (such as website and service updates or security notifications), and marketing communications about Posoda or other products/services that align with your preferences. We may also seek your feedback or involvement in research activities, possibly with the assistance of third-party entities.
Support:We are here to support you, whether it's addressing technical issues or other concerns related to our websites and services. We can assist you through email, in-app support, or other suitable means.
Improvement and Innovation: To enhance our websites and services and develop new offerings, we analyze your usage patterns to continually improve and optimize your experience. Technical analyses enable us to provide you with more efficient tools.
Protection:Our aim is to detect and prevent fraudulent or malicious activities, ensuring fair usage of our websites and services in accordance with our terms of use.
Marketing:Alongside marketing communications, we may use your personal data to deliver targeted online advertising, both on our platforms and third-party websites.
Analysis and Reporting:By aggregating and anonymizing personal data collected from you and other users, we can generate analytics and reports. These insights may be shared publicly or with third parties for various purposes.
At Posoda, safeguarding your personal data and ensuring your privacy are our top priorities.
There may be occasions when we need to share your personal data with third parties. We will only disclose your personal data to the following:
At Posoda, ensuring the security of your personal data is of utmost importance to us. We are dedicated to safeguarding your personal data and have implemented suitable technical and organizational measures to ensure its protection. For detailed information about our security practices, please refer to Posoda's security pages.
At Posoda, the retention period of your personal data is contingent on its nature and whether there exists an ongoing business necessity to retain it. For instance, we may need to keep your data to provide a service you have requested or comply with relevant legal, tax, or accounting obligations. We will retain your personal data throughout our relationship with you and for a subsequent duration if there is an ongoing business need, in accordance with our data retention policies and practices. After that period, we will take appropriate measures to delete or anonymize the data.
At Posoda, we acknowledge that your personal data belongs to you, and you possess specific rights regarding its handling. In regards to marketing communications, you have the option to opt-out at any time. You can achieve this by following the unsubscribe instructions provided within the marketing communication or making your request through the privacy at Posoda page.
You also have the following rights:
Right to access: You can request information about the personal data we hold about you and ensure its accuracy and currency.
Right to data portability:You can ask for a copy of your personal data or request its restriction or deletion.
Right to object:You have the right to object to the continued processing of your personal data.
You can exercise these rights by submitting a request through the privacy at Posoda page.
If you are dissatisfied with how we are handling your personal data, please inform us through the privacy at Posoda page. We will review and investigate your concerns and strive to respond within a reasonable timeframe. Additionally, you have the option to lodge a complaint with your local data protection authority, which can guide you on submitting a complaint.