How does the free trial work?+
You get 14 days with everything in Pro, and no card needed. Choose a plan any time before the trial ends. (The AI phone receptionist is an add-on, because it answers real calls.)
Why do salons pay per stylist and cafés per till?+
We charge for the thing that grows your business. A café grows by adding tills; a salon grows by adding chairs. The plan prices are the same for both, and staff who don’t take bookings, or just use the till, are always free.
Can I add just one feature without changing plans?+
Yes. Table bookings, loyalty, your own website and the AI phone receptionist can each be added to any plan. Rostering comes with Team, because it is what a growing team needs first.
I run a café and a salon. How am I billed?+
Each location has its own plan, priced for its trade, all under one Posoda login. Your second and later locations get 20% off their plan.
What happens if my trial ends before I choose?+
Your till keeps taking orders, so service is never interrupted. The rest of the dashboard pauses until you pick a plan, and nothing is deleted.
Can I change plans later?+
Yes, from Billing in your dashboard. Upgrades apply straight away and you pay only the difference for the rest of the billing period. Downgrades take effect at the end of the period.
How do I pay?+
By card, monthly or annually. Paying annually gets you two months free.
Are there fees on online orders?+
Pickup and delivery orders carry a 5% service fee (minimum $0.99, plus GST), paid by the guest. It covers card processing, so you receive the full order amount. Table orders have no service fee; card processing is charged at cost.
Is there a contract or setup fee?+
No. Plans run month to month or year to year, and you can cancel any time from Billing.